J Lord Cleaning and Support Services has over 50 years’ combined experience within the cleaning sector. It’s foundation and fundamental core processes have proceeded to ensure that we are a modern, forward thinking and an innovative cleaning company. We have traditional values regarding service delivery and customer focus. With staff and client well-being at the forefront of the business ethos, we believe that the future is a brighter, cleaner place and that our methods can be the answer to a more environmentally sustainable future. This can be achieved by working smarter in the cleaning and support services industry.
We pride ourselves on being easy to do business with and have the flexibility to adapt and mould to our clients’ specific requirements. Due to the modest size of business we have been able to focus on the changing demands of the industry and global awareness relating to the environment. We have adapted the business model to demonstrate our awareness of the current climate and the need to “TAKE RESPONSIBILITY” for everyone’s wellbeing and environment.
Our staff all undergo vetting and our robust recruitment processes ensure that our operatives are legitimate with the right to live and work in the UK.
Our business operates “chemical free” cleaning methods and use products which eliminate plastic waste and aerosol usage. We promote the non-use of disposable mops and cloths which vastly reduce the need for regular transportation of traditional cleaning products and equipment; helping reduce our carbon footprint.
This means that we are truly leading the industry with cutting edge methods of cleaning responsibly!
Our equipment typically uses low energy compared with our competitors and our cleaning methods are designed specifically to reduce energy consumption at our clients’ premises to ensure that maximum efficiency is obtained.
Wherever possible all our staff are employed locally and encouraged to utilise public transport, where viable, to travel to and from work. We also promote cycling and car shares wherever possible
Through our staff incentive schemes we offer vouchers for high achievers to purchase cycling products or public travel tickets/credits.
We recycle our equipment where feasible, any unrepairable equipment is disposed of through an approved recycling partner.
We recycle our equipment and any unrepairable equipment is disposed of through a specific recycling partner.
From the outset of every new contract we will listen to each client’s requirements, what has been good or bad with previous contractors, and what’s been just right. We will tailor a service, offer our advice and specification to meet financial budgets along with offering an unparalleled service level that will not disappoint our clients.
Our service is built upon trust with open dialogue and transparent costings for our clients, to ensure they can be confident that there are no hidden profits and unplanned charges during the period of the contract.
We recognise that it is essential to review and monitor contract performance and a thorough costing review will be carried out annually, along with monthly monitoring/auditing processes to ensure our clients are 100% satisfied with the service delivery.
Along with daily office cleaning, we are also able to provide deep cleaning programs for window cleaning, soft furnishing and carpet cleaning, high level cleaning and external building cleaning such as jet washing, gutter clearance and chewing gum removal. We can also provide solutions for bird control issues.
We strongly believe that a safe environment for our employees and our clients’ workforce, suppliers and visitors is a very important requirement and should be the foundation of all task completion as well as high standards.
Our Senior Management Team hold certificates in Occupational Health and Safety and Risk Management, they have the knowledge and ability to ensure the workforce are trained to be safe in the work place, along with full understanding of the correct processes and reporting procedures for the client’s business and indeed our own. Training is on-going with monthly Tool Box Talks and refresher training held periodically.
J LORD CLEANING & SUPPORT SERVICES
9 Havisham Road, Gravesend
Kent, DA12 4UW
T: 01279 790065
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